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General Questions



Where can I find information regarding FedEx Express billing procedures on fedex.com?
For more information on billing procedures, please click here.

Can I get a copy of my FedEx Express airbill?
Please contact our Revenue Services department at 1.800.622.1147 to request a copy of the airbill.

How can I get a receipt for a FedEx Express shipment, if I paid by credit card?
FedEx does not provide an invoice for shipments billed to a credit card. The airbill copy and credit card statement should serve as a receipt.

How do I dispute a duty and tax charge?
To make it easy, we developed a Clearance Charges Dispute Notification form (PDF) that you can download. If you also need a rebill notification form, call to request one at 1.800.622.1147, option 5, then 1 (or call 901.922.7560).
After downloading the form, you can either fax or mail your completed document to:

Mailing Address:
FedEx Duty/Tax Invoicing Adjustment Department
3865 Airways Blvd.
3rd floor Module F, Room F318
Memphis, TN 38116